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#Amazon dispute charge how to
#Amazon dispute charge full

In the cases where the item is returned within the return window and in original condition, the Amazon Prime restocking fee may not apply. The terms and conditions remain the same. Like regular customers, Amazon Prime customers are also subject to restocking fees.

Customers getting damaged or defective itemsĭo Amazon Prime Customers Also Pay a Restocking Fee on Returns?.

The item received is not the same as described in the listing.

The return reasons where sellers cannot charge a restocking fee include: Sellers cannot charge a restocking fee on canceled orders that haven’t been shipped yet or if the refund is verified as the seller’s fault. When Can You Not Charge a Restocking Fee On Returns?

#Amazon dispute charge how to

We’ll discuss how to calculate and charge restocking fees on returns later. You can charge up to 100% of the item’s price as the restocking fee, depending on the return reason and the condition of the returned item.

Items bought by mistake or no longer needed.

The same product is available somewhere else at a better price.

When Can You Charge a Restocking Fee On Returns?Īccording to the Amazon return policy, you can charge a restocking fee to your buyers for returns sent after the 30-day window (as described above) or when the return is verified as the buyer’s fault. You must act quickly, though, and initiate the process within two days of receiving the return request.īelow is a more in-depth explanation of when you can and cannot charge a restocking fee on returns.

However, if the return window has passed or the product returned is damaged, used, or different from what was originally sent, sellers can charge a restocking fee to their customers.

#Amazon dispute charge full

All items returned in their original condition within Amazon’s accepted return time frame are eligible for a full refund. How Does Amazon Restocking Fee Work?Īmazon allows most customers to return purchased items within 30 days of receiving their order and claim a refund. While Amazon automatically processes the restocking fee on behalf of all FBA sellers, FBM sellers are responsible for handling the returns manually from their Seller Central account. You must pay for the shipping expenses from your pocket. It’s important to mention here that Amazon's restocking fee on returns does not include the shipping fee and sellers can’t charge customers for that. It also discourages frivolous returns for unnecessary reasons. The purpose of the restocking fee is to cover the cost of inspecting and repackaging the returned item, as well as any loss in value that may occur during delivery or return. The fee is deducted from the customer’s refund amount under partial refunds. It is calculated based on the product's original price, the return reason, and the item's condition on return. What is Amazon Restocking Fee?Īmazon restocking fee is a charge applied on returned items by sellers for qualifying return requests. In this guide, we’ll explain the Amazon seller restocking fee in detail, including when you can and cannot charge a restocking fee to your Amazon customers, how to calculate the fee amount, steps to set it up, and more. We’ve a problem on our hands, ser!īut do you know you can actually withhold the refunds on certain return requests in the form of Amazon restocking fee and save on redundant expenses? And when you have a seemingly never-ending stream of return requests to process, it could feel even more of an uphill task.

Maintaining healthy margins on Amazon can be challenging. What is Amazon Restocking Fee & How Does It Work? A 2023 Guide